Frequently Asked Questions
We have compiled some answers to the most frequently asked questions below. Please make sure you have read these before deciding to contact us.
Opening Times & Prices
What times do the attractions open and close?
This does vary dependent on the time of year. A detailed list of the opening and closing times is available on our activity list page. A copy of this is also available on the park’s main advertising leaflet. The park gates open to admit guests at 9.30am. (Except Christmas & Boxing Day when we are closed).
Full details of our admissions pricing can be found on our admission prices page.
What are the ticket options for admission to the park?
Tickets can either be purchased at the gate or via our on-line ticketing system.
How do I purchase discounted tickets on-line?
Tickets must be purchased in advance before the day of your visit to qualify for the discounted on-line prices. Advance tickets will not be valid on the day of purchase. To begin your purchase visit our on-line ticketing system.
What does the admission price include and are there any additional charges once we gain entry to the park?
The admission price includes use of Dinomite indoor play area, Stone Age Road Race, Pterodactyl's Treehouse, Raptor Racers, Jurrasic Putt, Secret Animal Garden, Adventure Play Area, Lost World A-Mazing Adventure, Tiny Terrorsaurs and Dippy's Splash Zone.
Additional Charge attractions are Deer Safari, Jurassic Skywire and face painting.
Deer Safari is open February half term and then every weekend and holiday from Easter and October half term. Adults are £1.95 and children are £1.50. Under 3's are free.
Face painting is open Easter to October half term holidays only.
Jurrasic Skywire is open February half term and then every weekend and holiday from Easter to October half term.
Height restrictions do apply on certain attractions. Some attractions are seasonal.
Are there any admission concessions?
We offer concessions for the following:
- Children under 3 years of age are admitted free of charge.
- Registered disabled adults and children as well as their carers receive a reduced rate.
- Senior Citizen (65+).
- Special concessions are available for groups of 12 or more paying guests.
How can I purchase a season ticket?
Season tickets can be purchased on arrival at admissions or if looking to purchase after entry upon production of your admission receipt, we will deduct the cost of your day’s admission. Conditions apply. This offer excludes payments by Tesco Vouchers.
Season tickets can also be purchased via our online ticketing system.
Further details and current pricing can be found on our season tickets page.
Group information can be found in our groups page. If you can't find the answer to your question you may find the answer below.
Do you provide a discount for group bookings?
Discounted group rates are available for 12 paying guests or more, concessions are available for visits any day of the year. Please contact our Guest Information to make your booking on 01603 876310.
Do we need to enter the park together?
Yes, the group must enter the park together.
Do I need to book?
Yes please. We like you to book in advance so we can give you the best possible service when you arrive on the day.
How do I pay?
Payment can be made by credit/debit card (MasterCard, Visa or Switch, cash or business cheque and paid by the Group Organiser*.
What if we have not pre-booked? - If arriving on the day without pre-booking make sure you know how many paying adults and children your group contains as this will speed up your admission. Under 3’s are free of charge so will not be included in the group of 12. Payment in full is required upon arrival on the day of the visit in one transaction*.
*Please note we do not accept personal cheques.
When do I pay?
All group bookings must be made and paid for before arrival. Please note; we do not invoice for group admission after entry, all monies must be paid before entering the park.
Do I have to pay a deposit?
Yes, with pre-booking a deposit will be required 10 days prior to arrival. The remaining balance will be required on the day when you arrive.
Where does the coach unload and park?
The organiser should instruct the coach driver to go straight to the car park which is clearly signed 'Parking'.
From the coach guests should make their way to the admissions area which is located at the top end of the car park.
Coach drivers are given free admission to the park and a lunch voucher is included to the value of £5.00
Can we go back to the coach or car?
You are more than welcome to go back to your coach/car if need be. By obtaining a hand stamp at the exit of base camp, our gift shop, to allow for re-admission.
Are there any toilets near the entrance?
Yes, there are toilets just as you enter the park after the admissions kiosk near our First Aid building. We are working on bringing toilets for your use, prior to entry or payment taken into the park in the future (watch this space!)
What should I do if I lose a child?
Notify any member of crew or go to our Guest Information which has contact with all other locations around the park.
Can I have a map of the park?
A map of the park is included in our Park Map & Guide which can be obtained from either Admissions or Guest Information. Alternatively it can also be found on our park map page.
At what age group is Dinosaur Adventure and its attractions most suitable for?
Dinosaur Adventure is designed for families with children of any age up to 15 years old. There are many attractions on offer for all ages including an under 5’s indoor play area and multiple climbing frames and outdoor activities. Children must be supervised at all times. For more details see our attractions page
Are there height restrictions on any of the attractions?
Yes, two of our attractions do have a height restriction. The slides located in our indoor play area require a child to be taller than 90cm and also have their arms and legs covered to prevent any friction burn. Also our Stone Age Road Race requires a child to be above 1.10m, under this height an adult must ride with them for supervision.
Are there any attractions which we are likely to get wet on?
Yes, Dippy’s Splash Zone is a multiple water featured fun activity. For this reason we do recommend you bring swim wear and a towel for your children. We kindly request no shoes are to be worn in this area.
This attraction is open from Easter Holiday until 1st October 2017.
Are there changing facilities?
There are no changing facilities.
Are any attractions closed at certain times of the year?
In adverse weather conditions certain attractions may not be open for safety reasons. These will be clearly signed near the admissions building and notified on our website.
Do any of the attractions contain flash photography?
No, none of our attractions contain flash photography.
On The Day
Can I use my credit and/or debit card in the park?
Yes, we accept all MasterCard and Visa Credit and Debit Cards, except American Express Cards.
Can I obtain cash at the park if required?
Yes, "Cash Back" is available at Admissions, Guest Information, Dippy’s Diner, Dinomite Café and The Gardeners Cottage. Please Note: Dinosaur Adventure does not have an ATM machine on-site.
Does the park accept personal cheques?
Unfortunately we do not accept personal cheques as payment.
How long does it take to leave the car park?
Please be aware that on peak days some queuing is likely when exiting the park. If you wish to avoid this we advise leaving earlier prior to the park closing.
Is it easy to find our way around the park?
Yes, to assist with this each group receives a Park Map & Guide which includes a detailed ‘Map of the Park’, when you purchase your admission tickets, further copies are available from Guest Information if required. To assist further there are large scale maps located at key locations around the park.
Are all areas of the park easy to access?
All of the park is accessible however you should be aware that not all areas are level tarmacked. The Dinosaur trail and Neanderthal Walk in particular run through woodland areas. We recommend those who use wheelchairs are aware of the steep path of Neanderthal Walk. Assistance can be sought from a member of the crew at the park with this, or alternatively please use the Dinosaur Trail.
Do you hire wheelchairs and children's buggies?
Wheel chairs are available to hire free of charge from admissions, with a £10.00 refundable deposit. We do ask that these are pre-booked prior to arrival by telephoning 01603 876310. We are pleased to offer disabled visitors the opportunity to hire a mobility scooter. Hire price is £10 (per day). All we ask is for credit / debit card details to be left as security during the period of the hire. These are returned to you after the loan period.
On your arrival at the park, a member of the park's admissions team will spend a few minutes briefing you on the handling and controls of the mobility scooter. You will then be asked to sign a disclaimer. These are in limited supply so are offered on a first come, first served basis. Single stroller / pushchair hire price is £8 (per day) and double stroller / pushchair hire price is £11 (per day).
Does the park operate a dress code?
Yes, in line with our family image. Ladies and Gentlemen are requested to wear suitable attire especially when using Dippy’s Splash Zone and the restaurants.
Do you allow smoking in the park?
Dinosaur Adventure is a Non Smoking Park. However, there are two designated smoking areas on the site. This can be pointed out to you on the parks map when entering if required.
Do you have medical assistance on-site that is available in the case of incident?
When the park is open to guests we always have a qualified First Aider on-site who is based at Guest Information which is located in Dinomite. In addition the park also has qualified First Aiders employed who are also crew members to assist if necessary.
Can I change my baby anywhere whilst at the park?
Yes, baby changing facilities can be found at various locations in the park.
How do you deal with lost children?
The park operates a well-rehearsed lost child procedure whereby lost children are reunited with their parents/guardians as quickly and as safely as possible. If a parent has lost a child they are to make their way to Guest Information or contact the nearest park crew member.
Do you allow dogs or pets in the park?
We regret dogs (except for fully registered assistance dogs) are not permitted in the park. Assistance dogs must be fully harnessed and have the appropriate jackets to clearly identify them as Assistance Dogs. Assistance dogs undergoing training are not permitted. We advise you do not bring a dog with you and animals should not be left in cars. Having an assistance dog does restrict you from entering the Secret Animal Garden due to the health and welfare of the animals.
What catering facilities are there at the park?
Dinomite Café, Dippy’s Diner*, The Explorers & Nautilus* and various snack shacks*.
Visit our food and drink page to find out more.
Are you able to cater for guests with specific dietary requirements?
When you arrive at the park, please ask to speak to one of our Catering Team and they will be pleased to assist. If you have anything that may require some forward planning prior to your visit please email: firstname.lastname@example.org
Are we permitted to bring a picnic into the park and are there places where this can be eaten?
Guests are welcome to bring their own picnics and there are ample areas around the park where these can be enjoyed. We also have an undercover designated picnic area.
Only food purchased within the restaurants can be consumed within these areas.
Have you covered areas in the event of inclement weather?
Dinosaur Adventure is fundamentally an outdoor attraction; however there are still areas that can be enjoyed when the weather is inclement. We have Dinomite, our large indoor play area with a capacity of 350, Stone Age Road Race* which also contains seating, Dippy’s Diner* which is a medium sized restaurant where you are more than welcome to shelter.
Have you got lockers where personal items can be left whilst we are in the park?
Yes, these can be located in Dinomite and are a £1 refundable deposit. We also have some chargeable lockers located at Dippy’s Splash Zone, at a charge of £1.
Can I exit the park to collect belongings from our car during the day if required?
Absolutely, by obtaining a hand stamp at the exit of base camp, our gift shop, it allows guests to exit the park to collect and return belongings to their car whenever they wish.
Other than the Attractions - what else does Dinosaur Adventure have to offer?
In addition we have our Secret Animal Garden which has animals to see and enjoy that will appeal to young children and adults of all ages. For more information please visit our attractions page.
Do you partner any local accommodation providers?
We do have an association with the Holiday Inn located near Norwich International Airport, for more information please contact our guest information.
How best to find out information about the park?
Our website has all the necessary information we hope you will require. Alternatively you can call 01603 876310 or contact us via e-mailing us at email@example.com
On arrival at the park guests are provided with a Park Map & Guide which includes a comprehensive ‘Map of the Park’ and other useful information. We also have a Guest Information which is open during the park opening times.
What is the best way of travelling to Dinosaur Adventure if we do not have a car?
If travelling by bus you will need to take the Norfolk Green Norwich to Fakenham Bus (X29), your stop will be in the village of Lenwade. From here it is about a 20 minute walk to us. Please take care as the road does not have a pedestrian pavement. If travelling by train, the closest station is Norwich, with taxis available for hire outside the station.
Is there a car parking charge?
No, all car parking is free.
What facilities have Dinosaur Adventure got to cater for guests with disabilities?
Dinosaur Adventure is located on a mostly flat site with some tarmacked pathways. Our trails run through woodland, although they are levelled to make them accessible there is quite an incline in some areas. The vast majority of the attractions are accessible to guests with disabilities. If you wish for further information please contact Guest Information on 01603 876310.
In addition, we are proud to be able to offer the following:
- Disabled parking, please note these are restricted in numbers and do fill up quickly on busier days.
- Wheel chair hire is available and we do request that these are pre-booked prior to arrival by calling our Guest Information on 01603 876310.
- Disabled toilet facilities, please see Park Map for the locations.
Have you got a "fast track" scheme for guests that may have difficulties queuing due to disability?
Unfortunately we do not operate a fast track system, however if it is required we try our best to assist you with entry.
Online Ticket Purchases
Can you help with my online purchase?
If you need help with your online purchase, please contact our Guest Information on 01603 876310.