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Privacy Policy

Norfolk Dinosaur Park Ltd Also Trading As Roarr! Dinosaur Adventure and PrimEvil.

Privacy Policy

(25/05/2018) 

In this Policy

  • How and why Roarr! Dinosaur Adventure collect and store your information
  • Disclosure of your information
  • Cookies
  • Security of information
  • Access to Registered Users information
  • Other websites
  • Close Circuit Television (CCTV)
  • Access Rights
  • Retention of Information
  • Changes to this privacy policy
  • Contact our Data Protection Officer

NORFOLK DINOSAUR PARK LTD (NDP) ALSO TRADING AS ROARR! DINOSAUR ADVENTURE AND PRIMEVIL ARE COMMITTED TO PROTECTING YOUR PRIVACY AND SECURITY.

NDP does not sell, trade or rent your personal information to others. Whenever you provide personal information we will treat that information in accordance with current UK Data Protection legislation.

NDP holds details about you on our database in order to process your enquiry or transaction and, where requested, so that you can be kept up to date with relevant details about the park and our activities and events.

We will not share your information to third parties except where it’s part of providing a service to you – for example; email communications (if opted in), order processing, customer research and profiling.

In broad terms, we use your data for the following purposes:

  • To provide products and information linked with your purchases and products you have expressed an interest in.
  • To enable us to administer any competitions or offers/promotions which you have entered.
  • For record keeping purposes.
  • To verify your identity.
  • To carry out market research to improve the products and services we offer.
  • To create a profile for you so that we can understand and respect your preferences.
  • To personalise any communications that we may send you.
  • To personalise any marketing communications that you may consent to receive from us.

When you sign up with us for an online account, register to receive marketing communications from us, enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we collect and store any personal information that you provide to us and may use it to personalise and improve your experience on, provide products and services you request from us, and carry out profiling and market research.

When you register for an annual or 2 year season ticket providing us with contact information and personal details relevant to the category of season ticket we also take and hold, as a condition of the season ticket, a photograph whether electronically or printed on the season ticket to prevent fraudulent use.

When you interact with our website, social media and free guest Wi-Fi, we collect the following information about you:

  • How you have reached the relevant platform.
  • Your browser type, versions and plug-ins, and your operating system.
  • Your journey through our platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information.
  • Information collected in any forms you complete.

We may also infer your country, town and county of location from the IP address you have used to access our platform.

This is primarily to help us better understand how our guests use these platforms to enable us to create better content and more relevant communications.

We use advertising to show our banner advertisements on various websites as well as advertisements on search engine results pages. This drives traffic to our website, but also enables us to show specific advertisements to users who have visited our website. You can change your preferences out of advertisement personalisation through Google services, and customise your profile using the Ads Preference Centre. Additionally, information about advert preferences on Facebook can be found.  https://www.facebook.com/help/247395082112892?helpref=uf_permalink

We want you to be the first to know about news, offers, events and the activities of NDP.  If you haven’t already signed up to receive these please sign up to our news and offers at the bottom of the homepage of our website http://www.roarrdinosauradventure.co.uk/

If you wish to unsubscribe at any time please visit https://www.surveymonkey.co.uk/r/RoarrDA

Please note, if you don’t choose to receive this information, we will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of T&Cs updates which may be affected.

Disclosure of your information

In order to provide our products and services to you or to fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations and mailing houses.

Cookies

“Cookies” are small pieces of information stored by your web browser to your computer, which enables the server to collect information about how you navigate the Norfolk Dinosaur Park Ltd website.

You can find out more about the way cookies work here. https://ico.org.uk/your-data-matters/online/cookies/

Cookies are only used on this site to hold data from one page to another. They are not used to store personal information. Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser. However, if you turn off the cookie function you will not receive the full functionality of the website.

Security of information

We take the security of your personal information seriously. When you submit your credit card details to us, we use a secure payment gateway with encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so.

Access to Registered Users information

We will access the information recorded through the use of your registration to help us improve our service to you and to make our communications more relevant.

If you selected such preferences, your information to send you offers and news about Norfolk Dinosaur Park Ltd. Your information will not be passed to any third parties. We may contact you by post, email or telephone.

You are able to change your preferences or retain the right to be removed from our database.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Close Circuit Television (CCTV)

We use CCTV for the purposes of crime prevention as well as crew and guest safety. All images are controlled by the data controller solely for these purposes. For further information or request to see any images should be made to the data controller.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information NDP holds about you, please write to us at the following address: DPO, The Grove, Kenninghall Road, Banham, Norfolk, NR16 2HE.  Any such request will also necessitate proof of identity being provided.

You may correct or update your personal information at any time by visiting https://www.surveymonkey.co.uk/r/RoarrDA Please include your name, address, date of birth and email address. This helps us to ensure that we accept amendments from the correct person.

You may also request for your personal information to be removed from our database at any time. Details will only remain to be held if relevant to fulfil a product purchased or service provided.

We will securely retain your information for as long as is reasonably necessary and in accordance with English law. If you wish to submit a request that your data be deleted, please write to us at the above address.

If you have subscribed to receive marketing communications, you can unsubscribe at any time.

Retention of Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly, we recommend that you check this page periodically in order to review the latest version.

 

DATA PROTECTION OFFICER

Goymour Properties Ltd

The Grove

Kenninghall Road

Banham

Norfolk

NR16 2HE

DPO contact email: dpo@goymourproperties.co.uk