Frequently Asked Questions
Frequently Asked Questions - coronavirus (Covid-19)
Any customers who have already purchased date-specific tickets will be able to move their pre-dated ticket to allow them to visit us at another time during 2020. Please call Guest Services if you would like any further information on 01603 876310 and our friendly crew will be able to assist you.
We understand that many of our customers may have booked short breaks to the Norfolk area and may have purchased pre-dated tickets as part of that.
If you decide you would like to amend your ticket to an alternative date please contact our Guest Services department who will be happy to change this for you.
A new Season Ticket offer will be available in 2021.
Valid season ticket holders will be able to visit Roarr! when we re-open this year.
Existing Season tickets, and those expired since 20th March, will be reviewed and days added corresponding to the number of days we have been closed, taking also into consideration the relevant expiry date of each ticket.
After the year-end we will value any unused season ticket benefit and credit against a new season ticket or offer a refund.
It will be a challenging administration task once we re-open and so ask for your understanding and patience until then.
For further enquiries, contact firstname.lastname@example.org
Thank you from Dippy and the crew at Roarr! Dinosaur Adventure
Opening Times & Prices
We operate a height based admission at the park. Children under 90cm are free of charge.
Tickets must be purchased via our online ticketing system and you are required to book a time slot for your arrival at the park.
Tickets must be purchased in advance to qualify for any online savings. To begin your purchase visit our online ticketing system.
We offer concessions for the following:
- Children under 90cm are free of charge
- Registered disabled adults and children as well as their carers receive a reduced rate.
This does vary dependent on the time of year. A detailed list of the opening and closing times is available at the top of our Daily Activities page. A copy of this is also available on the park’s main advertising leaflet.
The admission price includes use of Dippy’s Splash Zone (please book a time slot at the park), Secret Animal Garden, Jurassic Putt, Dinosaur Trail, Adventure Play Area, Lost World A-Mazing Adventure, X-tinction fossil dig and Tiny Terrorsaurs.
Roarr! Dinosaur Adventure is designed for families with children of any age up to 15 years old. There are many attractions on offer for all ages. Children must be supervised at all times. For more details see our attractions page.
Yes, Dippy’s Splash Zone is a multiple water featured fun activity. For this reason we do recommend you bring swim wear and a towel for your children. We kindly request no shoes are to be worn in this area. There are no changing facilities for Dippy’s Splash Zone.
No, none of our attractions contain flash photography.
In adverse weather conditions certain attractions may not be open for safety reasons. These will be clearly signed near the admissions building and notified on our website. However, if Roarr! Dinosaur Adventure is closed subject to circumstances beyond the park’s control, or adverse weather conditions, guests are not entitled to a refund.
On The Day
Yes, we accept all MasterCard and Visa Credit and Debit Cards, except American Express Cards.
Unfortunately we do not accept personal cheques as payment.
Yes, to assist with this each group receives a Park Map & Guide which includes a detailed ‘Map of the Park’, when you purchase your admission tickets, further copies are available from Guest Services if required.
Due to the current government guidelines, the hire of wheelchairs and buggies is currently unavailable.
Roarr! Dinosaur Adventure is a non smoking park. However, there are two designated smoking areas on the site. These can be pointed out to you on the parks map when entering if required.
Yes, baby changing facilities can be found at various locations in the park.
When you arrive at the park, please ask to speak to one of our Food & Beverage team and they will be pleased to assist. If you have anything that may require some forward planning prior to your visit please email: guestservices@RoarrDA.co.uk
Absolutely, by obtaining a hand stamp at the exit of base camp, our gift shop, it allows guests to exit the park to collect and return belongings to their car whenever they wish.
Yes, “Cash Back” is available at Admissions, Guest Services, Dinomite Café and The Explorers and Nautilus. Please Note: Roarr! Dinosaur Adventure does not have an ATM machine on-site.
Please be aware that on peak days some queuing is likely when exiting the park. If you wish to avoid this we advise leaving earlier prior to the park closing.
All of the park is accessible however you should be aware that not all areas are level tarmacked. The Dinosaur Trail and Neanderthal Walk in particular run through woodland areas. We recommend those who use wheelchairs are aware of the steep path of Neanderthal Walk. Assistance can be sought from a member of the crew at the park with this, or alternatively please use the Dinosaur Trail.
Yes, in line with our family image. Ladies and Gentlemen are requested to wear suitable attire especially when using Dippy’s Splash Zone and the restaurants. There are requirements for Dinomite (long trousers and long sleeves if wanting to use the larger slides) and for Predator High Ropes covered shoulders and no dresses or skirts. You also need closed toed and closed heeled shoes (no flip flops or sandals).
Dippy’s Snack Shack and Jurassic Snacks will be open daily for takeaway food. Nautilus will open, depending on visitor numbers. Dinomite Café and The Explorers Restaurant are closed until further notice. Visit our food and drink page to find out more.
Guests are welcome to bring their own picnics and there are ample areas around the park, including Dippy’s new indoor picnic area, located by the park entrance. We also have an undercover designated picnic area, located near Dippy’s Raceway.
Only food purchased within the restaurants can be consumed within these areas.
Yes, but these are currently unavailable due to government guidance.
Yes, after entering the park, toilets can be found to the left of our First Aid building.
Roarr! Dinosaur Adventure is located on a mostly flat site with some tarmacked pathways. Our trails run through woodland, although they are levelled to make them accessible there is quite an incline in some areas. The vast majority of the attractions are accessible. If you wish for further information please contact Guest Services on 01603 876310 (option 2).
In addition, we are proud to be able to offer the following:
- Disabled parking, please note these are restricted in numbers and do fill up quickly on busier days.
- Due to the current government guidelines, the hire of wheelchairs and buggies is currently unavailable.
- Disabled toilet facilities, please see Park Map for the locations.
On arrival at the park guests are provided with a Park Map & Guide which includes a comprehensive ‘Map of the Park’ and other useful information. We also have a Guest Services which is open during the park opening times.
Unfortunately we do not operate a fast track system, however if it is required we try our best to assist you with entry.
No, all car parking is free.