COVID-19 – guidelines to keep guests and crew safe


Update: effective from Friday 10th December 2021:

Following the recent government announcement, we have implemented the following measures to meet the plan B guidelines:

Face masks are now compulsory in the following indoor areas:

-Dippy’s Theatre
– Guest Services

-Base Camp Sales & Supplies 

-Animal Encounters

-Animal Barn

-All indoor soft play areas

-Grotto (part of Jingle all the Day & Sparkle in the Dark)

Face masks are also recommended in all other indoor areas. 


We have continued to offer a SAFE and JURASSIC day out for our guests throughout the pandemic. As always, we are keen for our guests to immerse themselves in our Jurassic-themed adventure and escape everyday life as much as possible (without thinking about the current situation), we still feel it is of imperative importance that our guests and crew feel safe on the park. 


IMPORTANT: We may have to reduce number of attractions open, or close certain areas of the park at short notice, if some of our crew are contacted as a result of the NHS COVID-19 Track and Trace App. Should this happen we will confirm on our website and social media pages.

We will provide clear information

We pride ourselves on offering a safe and fun day out and will clearly explain how guests can go out together while ensuring safety. Follow signage and guidance throughout the park for all one way systems and exits. When you arrive, you can follow the dinosaur footprints to ensure your admission into the park is safe. You will then see our hand sanitising station. Entrances and exits will be kept apart – where possible. Click here to see our ‘We’re Good To Go’ certificate.


Face coverings will be required in the following areas of the park:

  • Dippy’s Theatre
  • Base Camp: Sales & Supplies

And recommended in these indoor areas:

  • Dinomite Indoor Adventure Play Carpeted Area
  • Guest Services
  • Animal Barn & Animal Encounters Barn 

*The government expects and recommends that face coverings are worn in crowded and enclosed spaces, when mixing with people you don’t normally meet.

  • We will continue to encourage guests to ‘check in’ using the NHS COVID-19 app upon arrival at the park and when visiting Dinomite Indoor Adventure Play & Café, The Explorers Restaurant and Dippy’s Theatre. 
  • Positive cases and contacts of positive cases identified by NHS Test and Trace will still be legally required to self-isolate, to help break chains of transmission.




Online ticket booking will remain with admission arrival time slots also staying for the 2021 season.

Standard admission day tickets and Season Ticket visits are required to book online, in advance. Sadly, if you don’t pre-book, you’ll be turned away, even if you’re a season ticket holder. 

On arrival to admissions, you can still maintain social distancing within a number of large dinosaur footprints. You will be asked to move onto the next footprint once the family ahead of you has moved on.

Please supervise children all times.

There is no time limit and you can stay for as long as you would like that day.


We will be keeping one way systems at:

  • Dippy’s Theatre
  • Dinomite Indoor Adventure Play Area
  • Guest Services
  • Lost World A-Mazing Adventure
  • Dinosaur Trail
  • Pre-admission plaza

We will be keeping all of our hand sanitiser units across the park and at each attraction. We have over 30 of these in total and feel it is important to continue with high standards of cleanliness and hygiene.

Base Camp: Sales & Supplies (gift shop) will only allow a certain number of guests at any one time, you will be asked to queue outside to wait your turn to go inside, you must only touch the product/s you are purchasing, please maintain social distancing whilst queuing and moving around the shop.

  • Only 5 groups allowed in the shop at any one time
  • Please ensure you collect a basket to take into the shop, if there are no baskets, please wait outside shop until they are replenished


  • Our facilities team will continue with their enhanced cleaning regimes and all of our toilets will be fully operational.
  • We will still restrict the number of guests in our gift shop, Guest Services and Animal Encounters for guests and crew safety.
  • Our events team will continue to monitor any new restrictions/guidance that will come into place – that may affect Dippy’s Halloween Days/Christmas Celebration events.
  • Please pay with contactless payment where possible and keep to social distancing at all times.
  • Our Perspex screens will remain in place at all till points.


All of our attractions will be open for the 2021 Summer season including our Climb-a-Saurus and Billy Goats Bluff. We have over 20 ROARR-some attractions for you to discover during your adventure!
The following attractions will operate with time slots:

  • Dinomite Indoor Adventure Play Area
  • Dippy’s Theatre

For more information, or if you have any further enquiries, contact our Guest Services team on 01603 876310.

Above all, we want to continue to ensure our guests and crew remain safe – but to continue to offer the Jurassic experience we are famous for!

Follow The roarr!