Terms & Conditions
We take your privacy seriously! We are committed to meeting its obligations under the Data Protection Act of 1988.
The following policy is issued by Norfolk Dinosaur Park Ltd hereinafter referred to as “Roarr! Dinosaur Adventure”. Company No. 03150726. Registered office: Roarr! Dinosaur Adventure, The Grove, Kenninghall Road, Banham, Norfolk, NR16 2HE.
Roarr! Dinosaur Adventure respects the need to maintain online privacy and the protection of personal information. We make every effort to ensure that the data received and the use of our website is secure and non-intrusive.
Personal information collected on this website is used only in connection with specific activities (i.e. online tickets, email, or competitions) and will not be used for other purposes without your specific approval. Personal data includes names, addresses, telephone numbers, email addresses, dates of birth, bank and credit card details.
Non-personal information collected on this website is information that does not identify you as an individual but allows us to monitor and improve our operation. Non-personal information includes records on the pages accessed on our site and files downloaded.
Roarr! Dinosaur Adventure is registered under the Data Protection Act 1998 and all information submitted is treated in accordance with the Act. Information about your entitlements under the Data Protection Act is available on www.dataprotection.gov.uk.
Personal information submitted on forms through this website is transmitted securely. Data sent from the user’s machine to our webserver is encrypted using the latest SSL (Secure Sockets Layer) technology.
We may use personal information stored in our databases for Roarr! Dinosaur Adventure mailings to promote Roarr! Dinosaur Adventure activities but we do not supply personal information to any other organisations without specific agreement from the individual. You may opt out of mailings when you initially submit your personal information on the website, or you may decide to do this at a later date by clicking on the link that is supplied within every email we send to you.
ONLINE TICKET TERMS & CONDITIONS
Tickets purchased are valid for the date you specify you would like to visit. Please check our opening times. Visitors under 90cm gain FREE admission. Children under 16 years old must be accompanied by an adult at all times. Once payment has been confirmed, tickets booked online are reserved for collection at the park when you bring your confirmation number with you along with valid proof of identification. Proof of age and/or disability will be required upon entry for senior and registered disabled guests. This can be in the form of a blue badge, staff must have access to the part with the photograph on, a letter from a recognised authority confirming the guest is in receipt of DLA or PIP.
Roarr! Dinosaur Adventure operates a policy of no refunds or exchanges for tickets booked online. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with the rules of the park posted on our website. The ticket remains the property of Roarr! Dinosaur Adventure and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time. Tickets purchased online cannot be used in conjunction with any other offer.
SEASON TICKET PASS ORDER CONFIRMATION, TERMS AND CONDITIONS
When you purchase season ticket pass(es) online you will be sent an email with your order details and temporary pass number(s). You will need to print this off or produce it on a smart phone or tablet in order to gain entry. At busy times, please allow a couple of minutes for this to arrive, and remember to check your junk mail folder if it isn’t in your inbox.
Visitors under 90cm gain FREE admission. Children under the age of 16 years old must be accompanied by an adult at all times. Season ticket pass(es) purchased online are strictly non-refundable. A pass is issued to an individual, are not transferable and only valid when they contain a photograph of the holder. The photograph will be taken upon collection of your pass(es) on your first visit to the park. A valid season ticket pass MUST be shown when visiting Roarr! Dinosaur Adventure or admission will be charged, which is non-refundable.
Your commitment to us: When you confirm your online season ticket pass purchase, you are accepting that these terms and conditions form the basis of any contract between Roarr! Dinosaur Adventure and yourself.
Prices displayed on the site are subject to change without notice. Once you have paid, we will not increase the price of your season ticket pass.
CANCELLATIONS & ALTERATIONS
Once the season ticket pass has been paid for, it cannot be amended so please make sure all details are correct. Unfortunately we cannot issue any refunds.
LINKS TO OTHER WEBSITES
We use links to improve your experience of our website. We will always seek to make these links clear; so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked website.
WEBSITE TERMS AND CONDITIONS
The copyright and other intellectual property rights of all material on this site are owned by Roarr! Dinosaur Adventure unless otherwise stated. You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose.
No part of this website can be used for any other purpose including transfer to another website without the prior permission of Roarr! Dinosaur Adventure.
Roarr! Dinosaur Adventure endeavours to ensure that all information on this website is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site. Everything on this site is provided to you “as is” without warranty of any kind, express or implied.
Roarr! Dinosaur Adventure accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or you’re downloading of any data from the site.
Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.
By using the Roarr! Dinosaur Adventure website you shall be deemed to have accepted these terms in full. If you do not agree to the terms and conditions, please do not use the website.