Terms & Conditions

PRIVACY POLICY

We take your privacy seriously. We are committed to meeting its obligations under the Data Protection Act of 1988.

The following policy is issued by, Norfolk Dinosaur Park Ltd hereinafter referred to as “Roarr! Dinosaur Adventure”. Company No. 03150726. Registered office: Roarr! Dinosaur Adventure, The Grove, Kenninghall Road, Banham, Norfolk, NR16 2HE.

Roarr! Dinosaur Adventure respects the need to maintain online privacy and the protection of personal information. We make every effort to ensure that the data received and the use of our website is secure and non-intrusive.

Personal information collected on this website is used only in connection with specific activities (i.e. online tickets, email, or competitions) and will not be used for other purposes without your specific approval. Personal data includes names, addresses, telephone numbers, email addresses, dates of birth, bank and credit card details.

Non-personal information collected on this website is information that does not identify you as an individual but allows us to monitor and improve our operation. Non-personal information includes records on the pages accessed on our site and files downloaded.

Roarr! Dinosaur Adventure is registered under the Data Protection Act 1998 and all information submitted is treated in accordance with the Act. Information about your entitlements under the Data Protection Act is available on www.dataprotection.gov.uk.

Personal information submitted on forms through this website is transmitted securely. Data sent from the user’s machine to our webserver is encrypted using the latest SSL (Secure Sockets Layer) technology.

We may use personal information stored in our databases for Roarr! Dinosaur Adventure mailings to promote Roarr! Dinosaur Adventure activities but we do not supply personal information to any other organisations without specific agreement from the individual. You may opt out of mailings when you initially submit your personal information on the website, or you may decide to do this at a later date by clicking on the link that is supplied within every email we send to you.

ONLINE TICKET TERMS & CONDITIONS

Tickets purchased are valid for the date you specify you would like to visit. Please check our opening times. Visitors under 90cm gain FREE admission. Children under 16 years old must be accompanied by an adult at all times.

Once payment has been confirmed, tickets booked online are reserved for your specified date and time. You MUST bring your booking reference number with you, along with a valid proof of identification. Proof of disability will be required upon entry for registered disabled guests. This can be in the form of a blue badge, our crew must have access to the part with the photograph on, a letter from a recognised authority confirming the guest is in receipt of DLA or PIP.

Roarr! Dinosaur Adventure operates a policy of no refunds or exchanges for tickets booked online. Tickets are valid only for the date they are booked and cannot be transferred to another date. (Only in exceptional circumstance and will be authorised by the Park Manager/ Company Director).

We cannot refund tickets for the reason of adverse weather conditions. Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with the rules of the park posted on our website. The ticket remains the property of Roarr! Dinosaur Adventure and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time. Tickets purchased online cannot be used in conjunction with any other offer.

PRICES

Prices displayed on the site are subject to change without notice. Once you have paid, we will not increase the price of your Pass.

LINKS TO OTHER WEBSITES

We use links to improve your experience of our website. We will always seek to make these links clear; so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked website.

WEBSITE TERMS AND CONDITIONS

The copyright and other intellectual property rights of all material on this site are owned by Roarr! Dinosaur Adventure unless otherwise stated. You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose.

No part of this website can be used for any other purpose including transfer to another website without the prior permission of Roarr! Dinosaur Adventure.

Roarr! Dinosaur Adventure endeavours to ensure that all information on this website is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site. Everything on this site is provided to you “as is” without warranty of any kind, express or implied.

Roarr! Dinosaur Adventure accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or you’re downloading of any data from the site.

Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.

By using the Roarr! Dinosaur Adventure website you shall be deemed to have accepted these terms in full. If you do not agree to the terms and conditions, please do not use the website.

ROARR! Pass/Season Tickets

When booking tickets online we advise you to book early as Roarr! Dinosaur Adventure cannot guarantee your specified date and/or time slot may always be available.

A valid Pass/Season Ticket MUST be shown when visiting Roarr! Dinosaur Adventure or admission will be charged, which is non-refundable. Only 1 Free look up will be given if your cards are not presented.

The management reserves the right to refuse entry or discounts if a valid Pass/Season Ticket is not produced.

Lost or replacement cards will incur a charge of £5.00 per card.

In respect of any further Government instructed mandatory closure during 2021, no credits or refunds would be given.

A Roarr! Dinosaur Adventure Discovery Pass is valid until 31st October 2021.

All existing Gold, Platinum, Diamond Passes and 2 Year Season Tickets expire as agreed during 2021/22, following the lockdowns 1.0, 2.0 and 3.0 during 2020/21.

Children 90cm and over will need a Pass to gain entrance and all children under 16 years old must be accompanied by an adult at all times.

Only the pictured and named person of the Pass/Season Ticket can gain entry to Roarr! Dinosaur Adventure.

Pass/Season Tickets are issued to an individual and are only valid when they contain a photograph of the holder. The photograph will be taken at Guest Services on your first visit to Roarr! Dinosaur Adventure, for new Passes or Lost Cards.

Roarr! Dinosaur Adventure reserve the right to cancel a Pass/Season Ticket without refund if a Pass/Season Ticket holder knowingly allows a third party to use their card.

All Pass/Season Tickets are not transferable and remain the property of Roarr! Dinosaur Adventure and must not be defaced.

Days of closure will remain under review as will pricing.

All Pass/Season Ticket holders are subject to the normal conditions of entry.

IMPORTANT: Please ensure that your contact details and email address are up to date to allow marketing to keep you informed of the latest news updates. Roarr! Dinosaur Adventure cannot be held responsible for communication not received.

The data you supply will only be used for the purpose intended, to advise you of information about the park, Pass/Season ticket updates, offers and special events and not passed to any third parties.

Roarr! Dinosaur Adventure Pass/Season Tickets cannot be cancelled or any outstanding validity refunded.

If Roarr! Dinosaur Adventure is closed subject to circumstances beyond the Park’s control or adverse weather conditions, Pass/Season Ticket holders are not entitled to a refund.

Pass/Season Tickets are only valid on the days which the Park is open.

Passes cannot be purchased using promotions, discounts or upgrades using that day’s admission. They are only available to purchase online before your visit.

Roarr! Dinosaur Adventure reserves the right to discount the cost of Passes without having to refund existing Pass holders.

Last admissions are 1 hour prior to the park closing throughout the year. This is non-negotiable due to safe operation and closing of the Park.